Understanding Your Bill
Understanding Your Bill
What you can expect:
After your visit to the emergency room, multiple claims will be filed to your insurance carrier. Surepoint Emergency Center will send one claim for the facility and the physician practice will send one claim for the emergency physician. should you have any financial responsibility after your insurance company processes those claims, you will be sent a separate statement from each provider – Surepoint Emergency Centers and the emergency center physician.
Why am I receiving a bill when I already paid my co-pay?
At the time of service, your ER co-pay was collected. We then filed with your insurance for your emergency room benefits. The balance due represents your deductible, coinsurance, and other non-covered services or portion of co-pay not collected at the time of service.
What is a deductible?
A deductible is the amount you must pay out-of-pocket for expenses before your insurance company will begin to cover your medical bills. Typically, the deductible starts over as the beginning of the calendar year and each family member must meet their own deductible.
How you can help
Be familiar with your benefits. Take the time to review your insurance policy. Find out if you have deductibles, coinsurance or anything else that may be your responsibility. This knowledge will help you make educated decisions in seeking medical care.
877-4ERSURE (437-7873)
or email:
Customerservice@Surepointer.com
Online bill pay options available via our patient portal. Click below to pay your bill now:
*FINANCIAL ASSISTANCE/AID AND PAYMENT PLANS ARE AVIALABLE
We at Surepoint Emergency Centers appreciate the trust you place in us for your healthcare needs and hope to see you again, if ever needed.