Surepoint ER Frequently Asked Questions

What should I bring with me to the ER?

What happens if I have to be admitted to the hospital?

Can I still be seen if I don't have health insurance?

Do you provide overnight care?

How is Surepoint ER different from traditional hospital emergency rooms?

Explanation of Benefits

Shortly after your visit, you will receive a document from your insurance company called an Explanation of Benefits (EOB). It is important to remember: An EOB is not a bill. It is a summary showing how your insurance processed your claim. Additionally, all insurance plans are not the same and you may receive multiple bills from our billing company.

Key terms to look for include:

Total Charge: The amount billed for the services provided.

Allowed Amount: The maximum amount your insurance company will pay for a service.

Paid by Insurer: The portion of the bill your insurance company has paid to Surepoint.

Patient Responsibility: The remaining balance you may owe based on your specific plan’s deductible, co-pay, or co-insurance. These amounts are determined by your insurance plan, not Surepoint.

Questions?

As always, we are here to help. If you have any questions about your statement, please contact our patient advocate line at (877) 437-7873.

Understanding Your Bill

Receiving a medical bill can be confusing, especially after an emergency.

Here is a simple breakdown of what to expect:

Separate Claims & Statements: After your visit, two claims are filed with your insurance. One for the Facility (Surepoint) and one for the Physician (the doctor who treated you). Your insurance company will determine your portion owed and you may receive a bills for the amount your insurance company has deemed as your responsibility.

Deductible & Coinsurance: Even if you paid your co-pay at the time of service, you may receive a bill for your deductible (the amount you pay before insurance kicks in) or coinsurance (your percentage of the total cost).

Texas Law Protection: Texas law requires insurance providers to pay for your emergency treatment at the in-network rate, regardless of whether our facility is in your network.

Questions?

As always, we are here to help. If you have any questions about your statement, please contact us at (877) 437-7873.

Facility Disclosures (HB 2041 & SB 425)

As required by Texas House Bill 2041, please be advised of the following regarding your care:

Surepoint Emergency Center is a freestanding emergency medical care facility.
We charge rates comparable to a hospital emergency room and may charge a facility fee. You can find those here.
Our facility, or a physician providing medical care here, may be an out-of-network provider for your health benefit plan.
Physicians providing medical care at our facility may bill separately from the facility for the care provided.
Surepoint Emergency Center is an out-of-network provider for all health benefit plans.

Required Patient Notices:

Regulatory Information & Consumer Resources