Nurse Manager

Job Summary:

The Nurse Manager is responsible for creating safe, healthy environments that support the work of the health care team and contribute to patient engagement. The role is influential in creating a professional environment and fostering a culture where interdisciplinary team members are able to contribute to optimal patient outcomes and grow professionally. Nurse Managers are nursing leaders with 24-hour accountability and responsibility for Surepoint Emergency Center and provide the vital link between the administrative strategic plan and the point of care.

Essential Functions:

Financial Management:

  • Recognize the impact of reimbursement on revenue
  • Anticipate the effects of changes on reimbursement programs for patient care
  • Understand the relationship between value-based purchasing and quality outcomes with revenue and reimbursement
  • Create and monitor a budget
  • Analyze a budget and explain variance
  • Forecast future revenue and expenses
  • Capital budgeting
    • Justification
    • Cost-benefit analysis

Human Resource Management:

  • Evaluate staffing needs/patterns
  • Manage human resources within the scope of labor laws
  • Staff selection
    • Apply individual interview techniques
    • Apply team interview techniques
    • Select and hire qualified applicants
  • Scope of practice
    • Develop role definitions for staff consistent with the scope of practice
    • Implement changes in a role consistent with the scope of practice
    • Orientation
    • Develop orientation program
    • Oversee orientation process
    • Evaluate the effectiveness of orientation

Performance Improvement:

  • Performance improvement
    • Identify key performance indicators
    • Establish data collection methodology

Evaluate performance data

  • Respond to outcome measurement findings
  • Comply with documentation requirements
  • Customer and patient engagement
    • Assess customer and patient satisfaction
    • Develop strategies to address satisfaction issues
    • Documentation complaints and follow up
  • Patient Safety
    • Monitor and report sentinel events
    • Participate in root cause analysis
    • Promote evidence-based practices
    • Manage incident reporting
  • Maintain survey and regulatory readiness
  • Monitor and promote workplace safety requirements
  • Promote intra/interdepartmental communication

Foundational Thinking Skills:

  • Apply systems thinking knowledge as an approach to analysis and decision-making
  • Understand complex adaptive systems definitions and applications


  • Information technology – Understand the effect of IT on patient care and delivery systems to reduce work load
    • Ability to integrate technology into patient care processes
    • Use information systems to support business decisions

Strategic Management:

  • Facilitate change
    • Assess readiness for change
    • Involve staff in change processes
    • Communicate changes
    • Evaluate outcomes
  • Project management
    • Identify roles
    • Establish timelines and milestones
    • Allocate resources
    • Manage project plans
  • Contingency plans
  • Manage internal disaster or emergency planning and execution
  • Manage external disaster or emergency planning and execution
  • Demonstrate written and oral presentation skills
  • Manage meetings effectively
  • Demonstrate negotiation skills
  • Influence the practice of nursing through participation in professional organizations
  • Collaborate with other service lines
  • Shared decision-making
    • Establish vision statement
    • Facilitate a structure of shared governance
    • Implement structures and processes
    • Support a just culture
  • Support a culture of innovation



Appropriate Clinical Practice Knowledge

  • Follows all guidelines set forth in the RN job description
  • Follows all guidelines set forth by the Texas Board of Nursing’s Scope of Practice


Human Resource Leadership Skills

  • Performance Management
    • Conduct staff evaluations
    • Assist staff with goal-setting
    • Implement continual performance development
    • Monitor staff for fitness for duty
    • Initiate corrective actions
    • Terminate staff
  • Staff Development
    • Facilitate staff education and needs assessment
    • Ensure competency validation
    • Promote the professional development of staff
    • Facilitate leadership growth among staff
    • Identify and develop staff as part of a succession planning program
  • Staff Retention
    • Assess staff satisfaction
    • Develop and implement strategies to address satisfaction issues
    • Promote retention
    • Develop methods to reward and recognize staff

Relationship Management and Influencing Behaviors:

  • Manage conflict
  • Situation management
    • Identify issues that require immediate attention
    • Apply principles of crisis management to handle situations as necessary
  • Relationship management


  • Promote team dynamics
  • Mentor and coach staff and colleagues
  • Apply communication principles
  • Influence others
    • Encourage participation in professional action
    • Role model professional behavior
    • Apply motivational theory
    • Act as change agent
    • Assist others in developing problem solving skills
    • Foster a healthy work environment
  • Promote professional development
    • Promote stress management
    • Apply principles of self-awareness
    • Encourage evidence-based practice
    • Apply leadership theory to practice


  • Cultural competence
    • Understand the components of cultural competence as they apply to the workforce
  • Social justice



  • Maintain an environment of fairness an processes to support it
  • Generational diversity


  • Capitalize on differences to foster highly effective work groups


Personal and Professional Accountability:

  • Personal growth and development
    • Manage through education advancement, continuing education, career planning and annual self-assessment and action plans
  • Practice ethical behavior
    • Including practice that supports nursing standards and scopes of practice
  • Professional Accountability to include:
    • Works with the Pharmacist in maintaining Pharmacy regulations and compliance by Texas Board of Pharmacy
    • Works with the RSO in maintaining Radiology regulations and compliance by Texas Board of Medical Radiology
    • Works with Laboratory Technical Consultant to uphold standards set forth by CLIA and COLA
    • Upholds requirements set forth by the State of Texas Department of Health in regards to free-standing Emergency Center practices and regulations
    • Maintains employee files with up to date licenses and certifications and holds staff accountable for non-compliance
    • Holds staff accountable for Medtrainer courses requirements
    • Holds staff accountable for job performance and staff meeting attendance
    • Holding staff accountable for regulations and compliance not adhered to set forth by the State of Texas Department of Health, Texas Board of Pharmacy, Texas Board of Medical Radiology, CLIA and COLA.
    • Holds staff accountable for non-compliance with policies and procedures set forth by Surepoint Emergency Center

Surepoint Medical Centers is a growing freestanding emergency room group with 14 locations in Texas. We offer competitive pay with awesome benefits in a low-key work environment.

If you think you would be an ideal candidate for this position, please apply today.